We offer a 30-day hassle free return and refund policy for all of our products purchased from PRICUSIS directly, as well as replacement. If you are not totally satisfied with your purchase, we’ll get you setup with a full refund or exchange within 30 days of receipt (purchase of gift cards are non-refundable). All product returns must be shipped back in their original form of packaging and include all accessories, and must be sent within 30 days from submission to be eligible for a refund. Returns are refunded to the original payment method used during purchase. PRICUSIS, at its discretion, reserves the right to charge a restocking and repacking fee of up to 15% if products or packaging are returned in poor condition or missing components or accessories. In addition, PRICUSIS reserves the right to not issue a refund or exchange at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence.